Privacy Policy Poker Dream – Our Commitment to Protecting Your Personal Data

Poker Dream ("we", "platform", "Company") deeply values the trust you place in us when you register and use our online casino services. That trust begins with transparency – and this Privacy Policy is a testament to our commitment to being open about the personal data we handle.

This Privacy Policy explains in detail: what types of personal data we collect from you, why we need it, how it is used and protected, who it is shared with (if anyone), how long it is retained, and what rights you have regarding that data. It covers all your interactions with Poker Dream through our website, including account registration, deposits, slots, Live Casino, blackjack, baccarat, Malaysia Super League and EPL Sports Betting, and all other services we offer.

Poker Dream operates within the framework of Personal Data Protection Act 2010 (PDPA) Malaysia, and we comply with all legal requirements set out under that act. We do not view this compliance as a burden – we see it as a fundamental right you are entitled to as a user of our platform.

Poker Dream collects your personal data through three main channels: information you provide directly during registration and platform use, data generated automatically as you use our services, and information we receive from relevant third parties.

Poker Dream processes your personal data solely for legitimate purposes and on a lawful basis in accordance with Malaysia's PDPA. We will not use your data for purposes unrelated to our services without prior notice and your consent.

• Account Management: To register, verify, and manage your Poker Dream account, including the identity verification (KYC) required by law.
• Service Provision: To give you access to all games on the Poker Dream platform – slots, live casino, blackjack, baccarat, dragon tiger, Sports Betting, and all other categories.
• Transaction Processing: To process deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX Maybank2u, and CIMB Clicks, as well as to handle your withdrawals in Malaysian Ringgit (RM).
• Security & Fraud Prevention: To detect and prevent fraudulent activity, money laundering, collusion, and platform abuse that could compromise the safety of other members.
• Legal Compliance: To fulfil legal and regulatory obligations, including anti-money laundering (AML) and KYC requirements.
• Customer Support: To handle enquiries, complaints, and provide assistance via live chat, email, and WhatsApp.
• Platform Improvements: To analyse usage patterns and enhance the user experience, platform performance, and new features on Poker Dream.
• Marketing Communications: To send promotional offers, bonus information, and important updates — only to members who have consented to receive such communications.

Poker Dream does not sell your personal data to any third party. However, in the course of operating our platform, there are situations where we need to share your personal data with certain parties. This is done only when necessary and with adequate safeguards in place:

• Payment Providers: Transaction information that must be shared with Malaysian payment processors such as the FPX system (Maybank2u, CIMB Clicks) and eWallet providers (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow) to process your deposits and withdrawals.
• Game Providers: Minimum technical data required by licensed game providers such as Pragmatic Play, Evolution Gaming, SA Gaming, and Playtech to ensure smooth gameplay.
• IT Service Providers: Companies providing hosting infrastructure, cybersecurity services, and technical support to Poker Dream, bound by strict confidentiality agreements.
• Legal Authorities: Where required by Malaysian law or a court order, we may be obligated to disclose data to the relevant authorities.
• Fraud Prevention: In cases involving suspected fraud, money laundering, or illegal activity, relevant information may be shared with law enforcement authorities.

The security of your personal data is a responsibility that Poker Dream takes very seriously. We have implemented a range of technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction:

• 256-bit SSL Encryption: All communications between your browser and Poker Dream's servers are encrypted using TLS 1.3 with 256-bit key length — the same standard used by leading banking institutions.
• Stored Data Encryption: Sensitive personal data stored in our databases is encrypted using the AES-256 algorithm for an additional layer of protection.
• Strict Access Controls: Only staff with a legitimate business need are permitted to access members' personal data, and all access is logged and monitored.
• 24/7 Security Monitoring: A continuous security monitoring system to detect and respond to any threats or suspicious activity in real time.
• Regular Security Audits: Poker Dream undergoes regular security audits and penetration testing conducted by independent cybersecurity experts.
• Two-Factor Authentication (2FA): Available to all Poker Dream members as an added security layer to protect your account.

Poker Dream retains your personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted under Malaysian law. The following are our data retention guidelines:

Once the retention period expires, your personal data will be securely deleted or anonymised so that it can no longer be associated with you.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have important rights regarding your personal data as processed by Poker Dream:

Poker Dream uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website. The following are the types of cookies we use:

You may manage or disable optional cookies through your web browser settings at any time. However, disabling certain cookies may affect the core functionality of the Poker Dream platform. By continuing to use our platform, you consent to the use of cookies as described here.

The Poker Dream platform is for users aged 18 and above only. We do not knowingly collect or process personal data from individuals under the age of 18.

Should we find that personal data has been collected from a minor, we will take immediate steps to delete that data and close the relevant account. If you believe Poker Dream may have inadvertently collected data from a child, please contact us immediately at support@pokerdream.ws.

Poker Dream reserves the right to review and update this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or improvements in how we protect your personal data.

We will notify you of any material changes to this Privacy Policy via your registered email or an in-platform notification at least 14 days before the changes take effect. The "Updated" date at the top of this page will always reflect the latest version in force.

Your continued use of the Poker Dream platform after any changes to the Privacy Policy take effect constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your information.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how Poker Dream processes your personal data, please contact us. We are committed to addressing every privacy enquiry thoroughly and in a timely manner.